Frequently Asked Questions

Add the desired products to your cart, proceed to checkout, choose your payment method, and follow the on-screen instructions.

Only the information required to process and ship your order, such as your delivery address and contact details for order updates.

Yes. You can contact us at uniquepharmaonline@pm.me and we’ll be happy to assist you.

If you contact us as soon as possible, we may be able to update or cancel your order before it has been dispatched. Once shipped, changes are no longer possible.

Bank transfer is our main and most commonly used payment method. We also offer crypto (Bitcoin) for customers who prefer faster processing. All available options are clearly shown at checkout.

Yes. Bank transfer is our main payment method. After completing the transfer, it can take up to 72 hours for the payment to be processed by our system. Once processed, your order is prepared and dispatched.

Select bank transfer at checkout and follow the provided instructions. After completing the transfer, it can take up to 72 hours for the payment to be processed by our system. Once processed, your order is prepared and dispatched.

If you choose crypto (Bitcoin), you will receive a BTC amount and a unique payment address at checkout. Send the exact amount via the Bitcoin (BTC) network. Crypto payments are usually confirmed the same day.

Bank transfer: processing can take up to 72 hours before dispatch.
Crypto (Bitcoin): typically confirmed the same day, after which your order is prepared immediately.

If you paid the wrong amount or are unsure about your payment status, contact us with your order details and we’ll assist you as quickly as possible.

All parcels are shipped in plain, unbranded packaging with no visible product references. Shipments are handled anonymously and contain no clear sender or product details.

Orders are shipped anonymously via DHL or PostNL, depending on the destination and local delivery route.

We ship EU DOMESTIC ONLY to the following countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain.

We do not ship to Switzerland, the UK, or Scandinavian countries (Denmark, Sweden, Finland).

Shipping cost is €15 per order. Free shipping applies to orders from €300.

After dispatch, most EU orders are delivered within 1–5 business days, depending on the destination country.

Crypto payments: usually dispatched the same day after confirmation.
Bank transfer: dispatched after payment processing (up to 72 hours).

When available, tracking information is shared via email after dispatch.

In the rare event that an order is lost or seized, a free reship is provided.

Customer information is used strictly for order processing and shipping. We operate discreetly and never request unnecessary personal data.

We respond to all emails within 24 hours, often sooner.

You can reach us at uniquepharmaonline@pm.me.

Contact us as soon as possible. If your order hasn't been shipped yet, we may be able to update the address.